Question 1

What does 'Bring Your Own Key' (BYOK) actually mean?

Accepted Answer

Most Salesforce apps charge you for the app AND a markup on every message. With BYOK, you connect your own Twilio or Meta account directly. You pay them their wholesale rates, and you pay us a flat monthly fee for the interface and AI features. No hidden markups.

Question 2

Is my chat data stored on your servers?

Accepted Answer

No. ConnectVogue is a native Salesforce application. Your API keys, message logs, and customer data stay within your Salesforce environment. We have a zero-data retention policy for your messaging content.

Question 3

How does the AI Agent work?

Accepted Answer

ConnectVogue uses the Gemini API to summarize and analyze chat conversations, then saves the results back into Salesforce.

Question 4

Do I need a developer to set this up?

Accepted Answer

Yes. A developer is required. ConnectVogue involves API configuration, authentication setup, and Salesforce-side integration that must be handled by a developer. This is not a pure admin-only, click-through setup.

Question 5

Can I use this with Salesforce Flow?

Accepted Answer

No! Currently ConnectVogue is not compatible with Salesforce Flow but will be available in Future.

Common Questions

Common Questions